Terms of Service
Terms of Service
This is an English translation provided for convenience. The Italian version is the legally binding text and prevails in case of any discrepancy.
This document sets out the terms of use of the website and services of xapiens, a project by Cartesiani. Please also read our privacy policy, which describes how we process data.
xapiens is a young platform that keeps growing. These terms may be updated as the services evolve; you will be informed of relevant changes.
Acceptance of the terms
By accessing the website or using the services of xapiens, you agree to be bound by these terms and by the privacy policy, which together govern your relationship with us. If you do not agree, do not use the service.
What xapiens is
xapiens is a platform for managing the knowledge of organizations: it captures, organizes and makes knowledge searchable, and lets you build agents that answer by citing their sources, create content and measure its use through a Learning Record Store.
xapiens is not just software: it is a service. The offering combines the platform, the infrastructure, curation and consulting, in order to deliver an outcome. The specific conditions of each project are set out in the contract signed with the client organization.
Accounts and registration
Some services require creating an account. Registration is reserved for people of legal age. You must be a natural person: accounts created by bots or by automated means are not allowed. If you use the services on behalf of an organization, that organization accepts these terms.
Registration information must be accurate and up to date. You are responsible for the security of your credentials and for all activity that takes place through your account. Let us know immediately about any unauthorized use.
Acceptable use
You agree not to use the services for unlawful or prohibited purposes. In particular, and by way of example, you agree not to:
- abuse, harass, threaten or impersonate any person;
- publish or transmit content that is defamatory, obscene, offensive or that infringes the rights of others, including copyright;
- attempt to obtain passwords, accounts or confidential information of other users;
- send unsolicited communications (spam);
- upload or spread viruses, malware or malicious code;
- use the services in breach of applicable laws.
Ownership: the platform is ours, your data is yours
The xapiens platform, its software and its content belong to xapiens and remain its property. The content and data that the client organization uploads to or generates in the platform remain the property of the client.
We believe in portability: you can export your content and assets at any time, in open formats. No lock-in. If you decide to leave, you take what is yours with you.
Availability of the service
We strive to keep the service available and working, but access may be suspended or interrupted for maintenance, updates, technical reasons or other causes, even without notice. We nonetheless recommend that you keep copies of your important content.
Limitation of liability
To the extent permitted by law, xapiens is not liable for indirect or consequential damages arising from the use of, or inability to use, the service. Nothing in these terms excludes liability that cannot be excluded by law.
Governing law and jurisdiction
These terms are governed by Italian law. For relationships with professional clients and organizations, the court of Treviso (Italy) has exclusive jurisdiction over any dispute.
Changes
We reserve the right to change these terms. Relevant changes will be communicated in the most appropriate way.
Contact
For any question about these terms, write to us at info@cartesiani.it.
Last updated: July 2026.